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  Frequently Asked Questions
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"Acquire inner peace and a multitude will find their salvation near you."
Catherine de Hueck Doherty

"Sometimes the cure for restlessness is rest."
Coleen Wainwright

"If you can attain repose and calm, believe that you have seized happiness."
Julie-Jeanne-Eleonore de Lespinasse

"Take rest; a field that has rested gives a bountiful crop."
Ovid

"When we are unable to find tranquility within ourselves, it is useless to seek it elsewhere."
Francois de la Rochefoucauld

• When should I arrive for my appointment? Should I plan on arriving early?
• Can I cancel my appointment? Do you have a no show policy?
• I've never had a massage before. What should I expect?
• I'm shy and uncomfortable taking all of my clothing off for a massage. What should I do?
• I have certain medical problems. Will they prevent me from getting a massage?
• What should I do after my massage / facial to retain the benefits for as long as possible?
• Is tipping customary/necessary?
• Where is Nine Stones? How do I get there?
• I'd like to organize a group of my friends for a special time. How do I go about arranging it?
• What product lines do you carry?
• Do you offer gift certificates? What is a customary treatment or amount?
• Do your gift certificates expire?
• Help! I've lost my gift certificate.
• What methods of payment do you accept?
• Why do you ask new clients to fill out such a comprehensive questionnaire?
• Will I have a chance to discuss my specific situation with my therapist / aesthetician?
• What's the difference between Nine Stones and other day spas?
• What does Nine Stones mean? Where did the name come from?
• Are your therapists licensed? What sort of training and experience have they had?
• Do you offer any parking?

If you have any questions that aren't answered here, please contact us.

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