You have questions. We have answers.


When should I arrive for my appointment?

Please arrive at least 15 minutes prior to the start of your treatment. You will have time to check in, get changed and relax in our lounge as you enjoy tea, water and soothing music while you wait to be greeted by your therapist.  If you are a new client, we will ask you to fill out a brief form.


Can I cancel my appointment? Do you have a no-show policy?

If you must cancel or reschedule your appointment, we appreciate at least 24 hours notice. This is a courtesy to both other guests who may want to book an open appointment, and to our therapists. Failure to cancel at least twelve hours in advance will result in a full charge to your credit card on file. You may cancel anytime online or by calling us at 207-772-8480.


Do you offer parking?

Off-street covered parking is available at Ocean Gateway Parking Garage, located right next door to the Spa. Current rates are $5/hr. Abundant free on-street parking is available in the neighborhood as well as metered parking. Click here to see the parking map. Please do not park in Micucci’s parking lot.


I'm uncomfortable taking off all of my clothes for a treatment. What should I do?

We will provide a robe for you to change into. Undergarments are optional during spa therapies, so change for your therapy according to your level of comfort.


I have medical conditions. Will they prevent me from having a treatment?

If you are unsure that a medical issue will affect your spa therapy, please discuss your particular condition with your primary care provider and with us before you make your appointment to ensure that you will get the maximum benefit from your visit. Click here for a list of possible contraindications for massage, facials and waxing.


Can I get a massage if I'm pregnant?

We do not massage in the first trimester, but once you have entered your second trimester, a prenatal massage is an amazing way to relieve lower back pain, ease tension and stress, and release endorphins that are good for you and the baby. Pregnancy can bring on hormonal skin changes, and our expert estheticians are here to guide you through it. You can have a facial at any time during your pregnancy, and we’ll tailor the facial to use baby-safe products.


Is Tipping Customary?

While tipping is left to your discretion, a standard gratuity for a spa therapy you enjoyed is 18 - 20%. You may leave gratuity via credit card or cash upon check out, or you may give your therapist gratuity in the therapy room.


What Forms of payment Do you accept?

We accept Visa, Mastercard, American Express, Discover, cash and local personal checks with proper identification. Of course we also accept our Nine Stones Spa Gift Certificates! While spa services are not taxable, Maine state sales tax is added to retail purchases.


Are your therapists Licensed?

All of our therapists are state licensed massage therapists, licensed aestheticians and/or licensed nail technicians. All have had extensive education and training in a variety of bodywork modalities. They work here at Nine Stones Spa because they embody our philosophies and principles. We are members of AMTA, and are constantly adding to our knowledge through continuing education.


Children & Minors

We love children, but we are here to concentrate on your well-being. We appreciate you making other arrangements for your children while you are receiving a spa therapy. You may not leave your child unaccompanied in the spa.

Nine Stones Spa welcomes guests age 18 and older. If you are trying to schedule an appointment for someone under the age of 18 you will be referred to the Spa Manager, Allison. There must be a parent present in the treatment room or in our waiting area if a guest is under the age of 18.


Do you have a place to store my Valuables while I have a treatment?

Nine Stones Spa offers fully-appointed changing rooms and lockers for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.


SmartPhone/Tablet/Computer use

Please help us preserve the peace and quiet of the Spa, and give yourself a little Digital Detox. Smartphone/cellphone use is prohibited in any area of the spa.


May I take photographs in the spa?

In order to safeguard the privacy of our clients and the decorum of the Spa, photography of any kind in the Spa is strictly prohibited. This includes FaceTime or similar apps. Please set your smartphone in the "off" mode.


May I Choose a specific therapist?

When booking online we reserve the right to move appointments to other therapists if necessary. If you want to book with a specific therapist, please make sure you select their name first before choosing the service or make a note under Special Requests.