Gift Certificate FAQ

  • Do your gift certificates expire?

    Nine Stones gift certificates do not expire. Some of our older electronically issued gift cards do show an expiration date, please disregard those dates.

  • Can I get a refund for a gift certificate I purchased?

    Gift Certificates are non-refundable, but can be transferred to another person by calling the spa directly. Gift Certificates can be used towards the cost of services, gratuity, and retail products. Gift certificates must be presented at the time of service to be redeemed.

  • Do I need to present my gift certificate to redeem it?

    Yes, you do need to present your gift certificate at check-out. This can either be in the paper format, or we can scan it from your email.

  • Can I have a gift certificate mailed?

    If you would like a gift certificate mailed to you or the recipient, you can call the spa at (207) 772-8480. There is a $1.50 shipping & handling charge for all mailed gift certificates. They will be sent using USPS; therefore, we cannot guarantee a specific arrival date, and no tracking is available.

  • I am having trouble printing the gift certificate I purchased online!

    Our digital gift cards are best printed from a computer and are not properly formatted to be printed from a mobile device. If you are having trouble printing your gift card, please contact us at (207) 772-8480 or email us at contact@ninestonesspa.com

  • I have a gift certificate for a facial but I want a massage?

    You can use the dollar value of your gift certificate towards any service or retail product.